Date : 21/04/2004, 23:08
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Your Subject:	Refund Information - Not Required
Your Message:	I bought yesterday a computer with (among others) Microsoft 
Windows XP Home edition and Norton Antivirus preintalled. I do not accept the 
terms of the Windows licence agreement, and ask the vendor for a refund. As i'm 
not using Windows on this computer, a windows-compatible version of Norton 
Antivirus will be no use for me. Therefore i would like to know how to get a 
refund for it. Should i ask you directly, or act globally for all the 
windows-related software bundled ?

Also, I did not find the text of the licence for Norton Antivirus on your 
website. I could not look at the one on my computer, as i formated the Windows 
disk, and keep the seals on the CDs. Could you please send it to me ?

Thanks in advance,
Jimmy Le Rhun
_____________________________________________________________________________
Date:  	Sun, 21 Mar 2004 17:11:07 -0600
De:  	Symantec Store <symantec-store@digitalriver.com>
Objet: 	Re: Refund Information (KMM15839055V10615L0KM)

Dear Jimmy,

Thank you for choosing Symantec Store.

We're sorry, we are not able to assist with this issue at the online
store. For assistance, please contact Symantec Europe at:
http://www.symantec.com/csemea or by calling: 011-353-803-5400.

They will be able to assist you with any requests you have for a
reimbursement of the software, and details of the license agreement.

If we can be of further assistance, please reply to this message. When
replying, please be sure to include this and any other pertinent
correspondence in your message.
  
Sincerely,
John W.
Customer Service
Symantec Store
http://www.symantecstore.com/global
Case ID 6742013